Customer Service

How Can We Help You?

ShelterLogic Customer Contact Center Main Headquarters

150 Callender Road
Watertown, CT 06795

Office Hours

Monday – Friday: 8:00 AM – 5:00 PM EST

Pick-Up Hours

Monday – Friday: 8:00 AM – 3:30 PM EST
Saturday: Closed
Sunday: Closed

Pick ups must be scheduled in advance, please call us at 800-932-9344.

Phone Hours

Monday – Friday: 8:00 AM – 8:00 PM EST
Saturday – Sunday: 8:00 AM – 4:30 PM EST

Phone Number

1-800-560-8383

Email Contact Us

Arrow Sheds Customer Service Phone Hours

Monday – Friday: 8:00 AM – 8:00 PM EST
Saturday – Sunday: 8:00 AM – 4:30 PM EST

Phone Number

1-800-851-1085 (press 1)

Email Arrow Sheds Customer Service

RIO Brand Customer Service Phone Hours

Monday – Friday: 8:00 AM – 8:00 PM EST
Saturday – Sunday: 8:00 AM – 4:30 PM EST

Phone Number

1-800-866-8520

Email RIO Brands Customer Service

Quik Shade Customer Service Phone Hours

Monday – Friday: 8:00 AM – 8:00 PM EST
Saturday – Sunday: 8:00 AM – 4:30 PM EST

Phone Number

1-888-288-2345

Email Quik Shade Customer Service

SOJAG Customer Service Phone Hours

Monday – Friday: 8:30 AM – 4:30 PM EST

Phone Number

1-866-901-1649

Email SOJAG Customer Service

Dealers and International Customer Support: