Customer Service

    Customer Service Mission Statement

    Providing superior customer service by taking ownership to find appropriate solutions and exceeding expectations, resulting in loyal, satisfied customers.

    About Our Team

    Our team of friendly ShelterLogic Professionals consists of highly skilled and knowledgeable shelter experts. If you have any questions or concerns we are simply a phone call or email away. We are here for you Monday – Friday: 8:30 AM – 5:00 PM EST.

    Call us at 1-800-435-6601 or fill out a question/comment form and we will be happy to find you a solution for your shelter needs.

    ShelterLogic Customer Contact Center

    Arrow Sheds Customer Service

    Phone Hours
    Monday – Friday: 7:30 AM – 5:00 PM CST
    Saturday: 7:00 AM – 3:30 PM CST

    1-800-851-1085 (press 1)
    Arrow Sheds Customer Service

    Quik Shade Customer Service

    Phone Hours
    Monday – Friday: 8:00 AM – 8:00 PM EST
    Saturday – Sunday: 8:00 AM – 4:30 PM EST

    Quik Shade Customer Service

    Customer Testimonials

    • I just wanted to take a moment to let you know about the OUTSTANDING customer service I have received from Julie. Please clone her. I spent 40 years in the insurance industry and know what the elements of good customer service are. Julie exemplifies first rate skills and wanted someone in your organization to know how much I appreciated dealing with her!

      Ron T.
    • I just wanted to take a minute to let you know how much I appreciate the great lengths your company has gone to in an effort to serve our YMCA children and summer camp. My initial contact was with Bill. As luck would have it the shelters I needed for the camp were not in stock. Bill went out of his way to make sure my order was in line to be filled and shipped the day the stock came in. Due to Bill's efforts the tents were shipped and arrived with some time to spare.

      Randy D.
    • I'm writing to inform you of the great customer service I received when ordering my replacement cover. The wait time on the phone was no longer then 5 minutes. The lady that answered the phone was cheery and friendly. I had no model number but I did have the name of the cover and the store I purchased the shelter originally. She was great and in just a few minutes I was off the phone and on to my next project.

      Maggie W.